Nancy Wolff
Hospitality Technology Lead
Bio:
Nancy is an accomplished international technology and business strategist with extensive experience shaping and delivering technology-led transformation across Hospitality, and other industries. With a career spanning more than three decades, she has advised global brands and held senior technology strategy roles with organisations including Jumeirah, Columbia Hospitality, HVMG, The Doyle Collection and Hard Rock Hotels, while also contributing to advisory boards for Marriott, Hilton, IHG, HTNG and HITEC.
She specialises in designing and implementing advanced AI and machine learning solutions that enhance organisational capability and enable new operating models. Her proven successes span customer experience, loyalty, revenue, operations, finance, and digital domains. Specific to the hospitality industry, her skills include Property Management Systems (PMS), Point of Sale (POS) systems, booking engines, revenue systems, CRM, loyalty programs, ERP, portfolio management, event management, sales and catering, VIP identity management, in-room technology, digital entertainment, construction management, project management, AI/ML, and business intelligence.
Nancy holds a bachelor's degree in Industrial & Systems Engineering, an MBA, and professional certifications in AI and ML from MIT.