Appointing the right people in your business is essential, even more so in the hotel industry as most staff will be dealing with guests on a day to day basis.
Whilst experience is always a positive when looking at CV’s, customer service skills are essential. When on a recruitment drive we find that after initial interviews holding a practical group session with applicants is a good way of identifying those that have the skills required in a customer facing business. Sessions that are scenario based with applicants dealing with management playing the guest can highlight both hidden talent and personalities their CV disguised!
The wrong appointment can cause no end of problems as this video clip highlights